Blackhawk Network

Customer Service

Blackhawk Network Customer Care

Welcome to Blackhawk Network (BHN) Customer Care! We are committed to satisfying the customer service needs of our partners. We do this by providing superior services and timely responses to their inquiries.

If you are a Blackhawk Network retail distribution partner/merchant or card partner and have a specific question or issue, please see below about our products, services or processes:

Gift Card Questions

Send questions about or problems with Gift Cards including issues with card activation or redemption, lost or stolen cards, questions with the Reconciliation/Settlement file, etc. Please use our Gift Card Questions form to submit your inquiries.

Terminal Solutions/PayGo

BHN provides terminals or use of the PayGo application for Partners and Merchants as a solution to activate and redeem cards. If you use a BHN terminal or use our PayGo application, then you may contact us using this link (Terminal Solutions/PayGo Questions form) with questions or issues.

Enterprise Reporting

Enterprise Reporting provides our partners with sales data on cards and telecom products via the Microstrategy reporting tool. Please click on the link (Enterprise Reporting Questions form) to submit your questions or issues with your reports.

Supply Chain Inventory Management System

Supply Chain Inventory Management System (IMS) is used by our internal employees and by our warehouses to order and fulfill cards for our Alliance Partners. If you use this application, then you may contact us using this link (Supply Chain Inventory Management System Questions form) with questions or issues.

Sports - Merchants

BHN is the issuer of specific Sports cards thus BHN provides assistance to the Partners and Merchants who sell and redeem these BHN issued Sports cards. Please click on this link (Sports Merchants Questions form) to see the list of BHN issued Sports cards and to submit your questions or issues.

Blackhawk Network

Customer Service